Talking to the BT broadband people
This entry was posted on June 28, 2008
Our contact with our ISP is up for renewal soon and I headed over to the BT broadband site to look at what options were available to us. One of those “scrolly” type adverts popped up saying I could have an IM conversation with a BT rep. I thought this would be easier than reading through all the waffle, so away I clicked!
Chat Information
We are now routing you to one of our chat team…
Chat Information: You are now connected with Jonathan
Rachael: Hi Jonathan.
Jonathan : Hi, my name is Jonathan. I’m here to assist you with your BT Total Broadband order.
Jonathan : Can I please have your BT Telephone number to check Broadband availability?
Rachael: ***** ******
Rachael: We actually already have broadband…
Rachael: I’m not sure what option we’re on at the minute, but I know that the contract runs out soon, and when we re-new, we’d be looking at having a wireless router.
Jonathan : So you have B Tbroadbnd.
Rachael: Yep.
Jonathan : We currently only deal with new orders, but please click here for information on Upgrades.
Rachael: Ah, okay, well… sorry to bother you then. I just clicked this advert when it flashed up on my screen.
Rachael: Enjoy the rest of your weekend! 
Jonathan : Yo utoo.
Jonathan : Goodbye
BT people, you should state that the IM conversations are for new customers only. I feel bad for wasting Jonathan’s time. Jonathan, wherever you are, I’m glad someone else shares my problem of accidentally putting spaces inside words rather than between them.
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