O2 disappoint me too

This entry was posted on July 27, 2008

The iPhone 3G. I want one, that’s no secret. I’m already on O2 so it should be possible for me to upgrade, right? After all, the O2 website stated that exisiting non-iphone customers would be able to upgrade early. Sounds good, right?

Wrong!

The O2 website originally stated that people who bought their original phone / contract online would only be able to upgrade online. The O2 website states today that the iphone will only be available in stores for the forseeable future.

I’ve just spent the last hour trawling the help section of the O2 site, trying to see if I’ll be able to upgrade or not. Going to an O2 store wouldn’t be a problem for me; after all, they’re everywhere. I couldn’t find the answer to my question on the O2 site, so I clicked their “email us” button and wrote a short email which says:

Hi, I’m after a bit of clarification if possible.

A few weeks ago the O2 website stated that existing pay monthly customers would be able to upgrade to the iphone if they agreed to starting a new 18 month contract. The O2 site also stated that “online” customers (meaning people who signed up to an online contract) would only be able to upgrade online.

Today the O2 site is saying that iphones will only be available in stores for the forseeable future. This makes me think that it’s not going to be possible for me to upgrade.

I’m currently on the “online35″ tariff with an LG Viewty. I’m very keen to switch to an iphone if it’s possible - the only reason I went for the LG Viewty first time round was because the iphone didn’t have the 3G feature.

I’m also willing to go to an O2 store to try and do the upgrade, but I’m not sure if that’s possible because of what the O2 website has said.

So, I’m just really after some clarification.

1) Is it possible for me to upgrade / switch to an iphone, or do I have to wait until May 2009 when my contract runs out?

2) If it *is* possible for me to upgrade / switch to an iphone, will it ever be possible to do it via the O2 website, or will I need to go to an O2 store? (Either option works fine from my view)

3) Would it be possible for me to go to an Apple store and buy an iphone, and transfer my existing sim, so I could get an iphone that way?

Best regards,

Rachael .

Upon submitting this form I got a big red error which said my message was too long and that I need to shorten it. However, O2 doesn’t say what the length limit is, so I have no idea how much I need to shorten it by. Can I just reduce the number of paragraphs, or do I need to shrink it right down to “upgrade me, bee-atches” ? I have no idea.

What’s even crazier is that I’ve found a page on the O2 site where I can switch to an iphone tariff. That would be great for me - I just need to get my hands on an iphone. I don’t particularly want to hike all the way over to MK though to try and buy an iphone from Apple if it’s not going to work. I also don’t want to go to an O2 store and try to upgrade if I’m just going to make a fool of myself.

I’m so confused. O2, you’re great, but please… make a little bit more sense? I love you very much and I’m happy to pay you £35 a month and extend my contract and be a loyal customer and recommend people to you and everything, but… help me get an iphone. Please?

Edit: Managed to shrink my message enough for it to go through to O2. They got back to me (on a sunday night, very nice) and explained that I won’t be able to upgrade to the iPhone until April 23rd, 2009. Bum. Still, at least now I know.

6 lovely people have commented

It seems my interest in music started at a young age

This entry was posted on July 10, 2008

baby me 7

21 lovely people have commented

Someone has been messing with my iTunes

This entry was posted on June 22, 2008

My trusty iPod Nano let me down the other day. I was doing something with it that Apple probably wouldn’t like me doing, and my iPod threw a strop. I ended up having to hit the “restore” button which unfortunately wiped every single thing that was on the iPod.

I used the opportunity to go through the mess that is my iTunes library, and sort everything out. Each track now has an album to live in, and every single track now has album artwork. This will make the Coverflow feature far more interesting!

Whilst going through the 2000+ songs in my library, I found some songs that I’m sure I didn’t put there. I always like to think that I have a fairly “good” taste in music. If that’s the case, there’s no way I would have the following tracks in my library by choice:

There are Gremlins in my iTunes, I tell you. Gremlins! They are everywhere. Have a look through your own music library. What have the Gremlins put there?

28 lovely people have commented

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